15 AI Customer Service Statistics Every Business Owner Should Know in 2026

1. 78%

of customer service organizations now use AI in some form, up from 59% in 2023.

2. $15.7B

is the projected global market size for conversational AI by 2026.

3. 67%

of small businesses plan to implement AI customer service solutions within the next 12 months.

4. 69%

of consumers prefer AI for quick responses over waiting for a human agent.

5. 90%

of customers rate an "immediate" response as important when they have a customer service question.

6. 64%

of consumers expect companies to respond and interact with them in real time.

7. 30%

average reduction in customer service costs when implementing AI solutions.

8. $8B

in annual business savings attributed to chatbots and AI assistants globally.

9. 80%

of routine customer inquiries can be handled by AI without human intervention.

10. 85%

of callers who reach voicemail will NOT leave a message.

11. 22%

of all business calls go unanswered—representing massive lost revenue.

12. 35%

of appointment requests come outside of traditional business hours.

13. 72%

of consumers are more likely to buy a product with information in their native language.

14. 67M

people in the US speak a language other than English at home.

15. 25%

increase in customer satisfaction reported by businesses offering multilingual AI support.