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E-Commerce Integrations

Connect your store in seconds. AI-driven support that knows your catalog, inventory, and policies.

Zero-Config Magic Scan

Connect Your Store. We Handle the Rest.

Our AI scans your catalog, policies, and inventory in seconds. No manual data entry required.

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Your Store

Shopify, Woo, etc.

Syncing Catalog...
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Ask Averie AI

Instantly Trained

Shopify

Shopify

Gold Standard Integration. Real-time webhooks, instant stock updates, and sales attribution.

OAuth 2.0 Real-Time
WooCommerce

WooCommerce

Deep WordPress integration. Validates version compatibility and scrapes custom page structures.

API Key Policy Scraping
Adobe Commerce (Magento)

Adobe Commerce (Magento)

Enterprise-grade Adobe Commerce support. Handles complex attributes and REST API V1.

Bearer Token Enterprise
Lightspeed

Lightspeed

Global cluster support (US/EU). Smart parsing for API variations and multi-store setups.

BigCommerce

BigCommerce

High-performance V3 Catalog API. Granular inventory tracking at the variant level.

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Enterprise Security

  • ✓ Fernet Encryption (AES-128)
  • ✓ HMAC Webhook Verification
  • ✓ SOC2 Compliance Ready
Feature Shopify WooCommerce Magento Lightspeed
Zero-Config Magic Scan ✅ ✅ ✅ ✅
Real-Time Webhooks ✅ Poll (5m) Poll (15m) Poll (15m)
Image Sync ✅ ✅ ✅ ✅
Sales Attribution ✅ Coming Soon - -

Real E-Commerce Scenarios, Solved Instantly

See how Ask Averie handles the questions your team answers every day

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Order Status & Tracking

Customer asks: "Where is my order #12345?"

Averie's Response:

"Your order shipped yesterday via UPS. Tracking number: 1Z999AA10123456784. Expected delivery: Tuesday, Jan 23rd. You can track it here: [link]"

✓ Pulls live data from Shopify API
✓ Includes carrier tracking link
✓ Response time: < 2 seconds
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Product Recommendations

Customer asks: "Do you have this dress in size M?"

Averie's Response:

"Yes! Our 'Summer Floral Maxi Dress' is in stock in Medium. We have 3 left in Navy and 5 in Coral. Free shipping on orders over $50. Would you like me to hold one for you?"

✓ Real-time inventory check
✓ Proactive upsell (free shipping threshold)
✓ Conversational cart assistance
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Returns & Refunds

Customer asks: "Can I return this if it doesn't fit?"

Averie's Response:

"Absolutely! We offer free returns within 30 days. Items must be unworn with tags attached. I can email you a prepaid return label right now. Would you like that?"

✓ Quotes your actual return policy
✓ Can generate return labels automatically
✓ Reduces support tickets by 60%
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Back-in-Stock Alerts

Customer asks: "Is the iPhone case back in stock?"

Averie's Response:

"Not yet, but we're restocking on Jan 25th. I can text you the moment it's available. What's your mobile number?"

✓ Captures lead for future sale
✓ Auto-sends SMS when item is live
✓ Converts lost sales into future revenue

Why E-Commerce Brands Choose Ask Averie

More than automation—it's a revenue engine

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Save $50K+/year in Support Costs

The average e-commerce brand spends $4-5K/month on customer service reps. Averie handles 80% of those tickets for $297/mo.

✓ 24/7 coverage (no overtime)
✓ Zero training time
✓ Instant responses (< 2s avg)
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Recover 15-25% of Abandoned Carts

Averie proactively texts customers who drop off mid-checkout. "Need help? Here's 10% off to complete your order."

✓ Personalized follow-up
✓ Dynamic discount codes
✓ Avg ROI: 8.5x on recovered sales
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Set Up in Under 5 Minutes

No dev work, no CSV uploads, no training modules. Just enter your Shopify URL and we scan everything automatically.

✓ Auto-imports products
✓ Scrapes policies & FAQs
✓ Live in production same day
Designed for E-Commerce Stores

The Merchant Plan

Everything you need to automate customer support for your online store

Monthly Yearly Save 2 months!
$179 /mo

Billed monthly • Cancel anytime

Get Started Now

$49 one-time setup fee on first subscription

What's Included

3 Users
Team seats
1 Store
+$139/mo each
500 Chats
Included/month
1 Location
Business address

Usage-Based Rates

$0.28/min
AI Voice Calls
$0.03/segment
SMS (160 chars/segment)
$0.02/msg
Chat (after 500 included)

Complete Feature List

Every tool you need to turn your e-commerce store into a 24/7 sales machine

E-Commerce Integration

  • ✓ One-Click Store Connection (Shopify, WooCommerce, BigCommerce, Magento, Lightspeed)
  • ✓ Automatic Product Sync (prices, images, variants, inventory)
  • ✓ Auto Policy Scraping (Shipping, Returns, FAQs)
  • ✓ Real-Time Inventory Updates (Shopify webhooks)
  • ✓ Multi-Store Support (+$139/mo per store)

AI Sales Tools

  • ✓ WISMO ("Where Is My Order?") – Real-time order lookup
  • ✓ Product Inventory Lookup (live stock levels)
  • ✓ Smart Product Recommendations
  • ✓ Checkout Link Generation with discount codes
  • ✓ Abandoned Cart Recovery via SMS
  • ✓ Visual Product Cards in web chat

Omnichannel Communication

  • ✓ AI Voice Agent (GPT-4o + Vapi)
  • ✓ Embeddable Web Chat Widget
  • ✓ Two-Way SMS/Text Messaging
  • ✓ Facebook/Instagram DMs (Meta integration)
  • ✓ Email Notifications for leads & bookings

AI Intelligence

  • ✓ Custom AI Personas (personality, tone, voice)
  • ✓ Knowledge Base Training (docs, FAQs, policies)
  • ✓ Dynamic Prompt Engine (context-aware responses)
  • ✓ Caller Context Recognition (returning customers)
  • ✓ Multi-Language Support (50+ languages)

Scheduling & Booking

  • ✓ Google Calendar Sync (real-time availability)
  • ✓ Native Booking System (no external tools)
  • ✓ Staff Availability Management
  • ✓ Holiday Management
  • ✓ Multi-Calendar Support

Analytics & Insights

  • ✓ Conversation Analytics (volume, duration, outcomes)
  • ✓ Lead Funnel Tracking
  • ✓ Sales Attribution (Shopify)
  • ✓ Recoverable Cart Value Dashboard
  • ✓ Usage Tracking (voice, SMS, chat)

Unified Inbox

  • ✓ All Channels in One View (Voice, SMS, Chat, Social)
  • ✓ Lead Management (details, notes, history)
  • ✓ Full Conversation History
  • ✓ AI Reply Drafts for human review
  • ✓ Assignment & Tags

Security & Compliance

  • ✓ AES-128 Credential Encryption
  • ✓ HMAC Webhook Verification (Shopify)
  • ✓ TCPA Consent Tracking (SMS)
  • ✓ Role-Based Access (Admin, Staff, View-Only)
  • ✓ Audit Logging

Customization

  • ✓ Branded Widget (colors, position)
  • ✓ Custom Voice & Chat Greetings
  • ✓ Business Hours Logic
  • ✓ Emoji Preferences
  • ✓ Kiosk Mode (in-person check-in)
Get Started with the Merchant Plan

No credit card required for demo • 30-day money-back guarantee

Technical Deep Dive: How It Works

For developers and technical decision-makers

1 Initial Setup

OAuth Connection

For Shopify: We use OAuth 2.0 with read-only scopes for catalog and orders. Your admin credentials never touch our servers.

scopes: read_products, read_orders, read_customers

Catalog Scan

We fetch all products, variants, images, and metadata. Typical scan for 5,000 SKUs: ~30 seconds.

Policy Scraping

Using Firecrawl, we parse your Returns, Shipping, and FAQ pages. Averie learns your brand voice and policies automatically.

2 Real-Time Sync

Webhooks (Shopify)

We subscribe to products/update, orders/create, and inventory/update webhooks.

✓ Latency: < 500ms from event to knowledge base update

Polling (WooCommerce/Magento)

We poll REST API endpoints every 5-15 minutes based on your plan tier. Critical updates (order status) sync faster.

Security

API keys encrypted with Fernet (AES-128). Webhook signatures verified via HMAC-SHA256.

Example: Order Status Query

Response time: 1.2s
// Customer asks via SMS or web chat
"Where is my order #AA1234?"
// Averie calls Shopify API
GET /admin/api/2024-01/orders/AA1234.json
→ Status: fulfilled | Tracking: 1Z999...
// AI generates response
"Your order shipped yesterday! 📦
Tracking: 1Z999AA10123456784
Estimated delivery: Tuesday, Jan 23"

You are 60 seconds away from a full calendar.

Most software takes weeks to set up. We take minutes.

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