Privacy Policy

1. Introduction

Ask Averie ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and AI receptionist application.

2. Information We Collect

• Account Information: Name, email address, phone number, business name, and billing information (processed via Stripe).
• Business Data: Service menus, pricing lists, business hours, and website content provided via manual entry or our URL scraping tool.
• Communication Data:
  • Audio Recordings: We record and transcribe calls handled by the AI to provide you with logs and to train the AI model.
  • Calendar Data: We access your connected calendars (Google/Outlook) to read availability and write new appointments.
  • Contacts: We store caller ID information and conversation history.

3. How We Use Your Information

• To operate and maintain the AI receptionist service.
• To bill you for services and overages.
• To improve our AI models (anonymized data only).
• To comply with telecommunications regulations (A2P 10DLC registration).

4. Sharing of Your Information

We do not sell your personal data. We share data only with the following sub-processors essential to our service:

• OpenAI / LLM Providers: For generating conversational text responses.
• ElevenLabs / Voice Providers: For synthesizing voice audio.
• Twilio: For telephony and SMS transmission.
• Stripe: For payment processing.

5. HIPAA & Sensitive Data

• Standard Users: Do not use the Service to collect Protected Health Information (PHI) unless you are on a specific HIPAA-compliant plan.
• Medical Clients (Growth Plan): If you are a Covered Entity, we will sign a Business Associate Agreement (BAA) with you. In this case, PHI is handled in accordance with HIPAA security standards.

6. Data Retention

We retain call recordings and transcripts for the duration of your active subscription. You may delete specific call logs manually from your dashboard at any time. Upon account cancellation, data is retained for 30 days before permanent deletion.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data. To exercise these rights, contact us at hello@askaverie.com.